Booking Policy

Last updated: January 1, 2024

Consultation Booking

At Klexironiochikax, we are committed to providing exceptional image consulting services. To ensure the best experience for all clients, please review our booking policy carefully.

Appointment Scheduling

Consultations are available by appointment only. To schedule your session:

• Contact us via phone, email, or our website contact form
• Discuss your specific needs and select the appropriate service package
• Choose a date and time that works for your schedule
• Receive confirmation with appointment details and preparation instructions

Payment Policy

Payment is required at the time of booking to secure your appointment. We accept various payment methods including bank transfer and credit card. All prices are in New Zealand dollars and include GST where applicable.

Cancellation Policy

We understand that schedules can change. Our cancellation policy is designed to be fair to both clients and our business:

• Cancellations made 48 hours or more before your appointment receive a full refund
• Cancellations made 24-48 hours before your appointment receive a 50% refund
• Cancellations made less than 24 hours before your appointment are non-refundable
• No-shows forfeit the full payment

Rescheduling

We are happy to reschedule your appointment when possible. Rescheduling requests made at least 48 hours in advance can be accommodated without penalty, subject to availability. Rescheduling requests made with less notice may be subject to our cancellation policy.

Late Arrivals

Please arrive on time for your scheduled appointment. If you arrive more than 15 minutes late, we may need to shorten your session or reschedule, as we have commitments to other clients. The full session fee will still apply.

Service Modifications

If you wish to upgrade or modify your service package, please contact us at least 48 hours before your appointment. We will do our best to accommodate your request based on availability and time constraints.

Weather and Emergencies

In the event of severe weather or unforeseen emergencies that prevent you from attending your appointment, please contact us as soon as possible. We will work with you to reschedule without penalty.

Gift Certificates

Gift certificates are available for all our services and are valid for 12 months from the date of purchase. They are non-refundable but can be transferred to another person.

Client Responsibilities

To ensure the best consultation experience:

• Arrive with minimal makeup and avoid strong patterns in clothing
• Complete any pre-consultation questionnaires provided
• Bring any specific items requested in your confirmation email
• Communicate any special needs or concerns in advance

Contact for Changes

To cancel, reschedule, or modify your appointment, please contact us at:

Phone: +64 6 759 4301
Email: admin@klexironiochikax.world